Professional Medical Receptionist Role in Trafford Park Manchester M17 | Immediate Start

Medical Receptionist Job Description

As a Medical Receptionist placed by HireNow in Trafford Park Manchester M17, you will be the first point of contact for patients and visitors, playing a critical role in the smooth operation of a busy medical practice or clinic. This position is far more than answering phones; it's about providing compassionate, efficient, and confidential administrative support in a dynamic healthcare environment. You will be part of a team dedicated to patient care, ensuring the reception area runs seamlessly and contributes positively to the patient experience.

Our client, a well-established healthcare provider in the Trafford Park area, values professionalism, empathy, and accuracy. By applying through HireNow, you gain access to a role that offers stability, competitive remuneration, and a clear path to permanency for the right candidate. We specialise in connecting talented individuals with rewarding opportunities across Greater Manchester, much like we do for roles such as Maintenance Technician in Burnley or Casual Labourer positions. We understand the local job market and are committed to finding the perfect match for both our candidates and clients.

Key Responsibilities & Daily Duties

• Patient Liaison & Front Desk Management: Greet all patients and visitors in a warm, professional manner. Manage patient check-ins and check-outs, verify and update personal and insurance details accurately in the practice management system (e.g., SystmOne, EMIS). Handle sensitive information with the utmost confidentiality and discretion, adhering strictly to GDPR and NHS data protection guidelines.
• Appointment Scheduling & Diary Coordination: Efficiently schedule, reschedule, and cancel patient appointments face-to-face, over the phone, and via online portals. Optimise clinician diaries to maximise efficiency and minimise patient wait times. Send out appointment reminders via SMS or phone call, managing DNA (Did Not Attend) lists and following up accordingly.
• Telephone & Communication Hub: Professionally manage a high-volume, multi-line switchboard, directing calls to the appropriate department, clinician, or voicemail. Take clear and accurate messages, and respond to general patient enquiries regarding services, fees, and practice policies. In today's evolving landscape, understanding the role of technology is key; for insights into how clinics manage communication, see our resource on Remote Receptionist solutions.
• Administrative & Clerical Support: Process patient referrals and requests for medical records. Manage incoming and outgoing post. Handle simple cash transactions, issue receipts, and reconcile petty cash. Maintain the tidiness and professional appearance of the reception and waiting areas. Assist clinical staff with ad-hoc administrative tasks as required.
• Team Collaboration & Problem-Solving: Work collaboratively with nurses, GPs, practice managers, and other administrative staff. Demonstrate calmness and efficiency under pressure, especially when dealing with distressed patients or urgent situations. Proactively identify and resolve day-to-day operational issues to ensure continuous service delivery.

Essential Skills & Candidate Requirements

Salary, Benefits & Why This Role Stands Out

This Medical Receptionist position offers a comprehensive package designed to reward your skills and commitment:

Whether you're seeking an immediate start to bridge a gap or a solid step into a long-term healthcare career, this role provides a fantastic platform. For those exploring diverse temporary opportunities, our agency also lists roles for Stock Replenishers in WD24 and Festive Temp Jobs in PA2, showcasing the breadth of work we offer.

Frequently Asked Questions (Medical Receptionist Roles)