IT Support Technician Jobs in Liverpool | Career Growth
Job Title: IT Support Technician
Location: Liverpool, UK
Job Type: Full-Time, Permanent
Sector: Information Technology, Support Technician, and IT Services
Introduction
Are you a tech-savvy problem solver with a passion for delivering first-class IT support and troubleshooting? If so, we’d love to hear from you! Our organization is offering an exceptional opportunity for an ambitious IT Support Technician to join our dynamic and fast-growing team in Liverpool.
Renowned for prioritizing employee satisfaction and career growth, we provide an inspiring environment where professionals thrive. Whether you’re an experienced IT technician or just starting your career in the IT field, we offer the tools, training, and mentorship to help you succeed and grow. You’ll be supporting cutting-edge technologies and aiding teams to deliver optimal IT solutions in a supportive, innovation-driven environment.
About Us
Our company is a UK-based leader in delivering managed IT services and technology solutions, supporting a diverse portfolio of clients, including small-to-medium businesses, large enterprises, and public sector organizations. Based in Liverpool, we’re proud to be at the forefront of technological transformation, making digital innovation accessible for clients throughout the country.
Our core mission is to ensure businesses run smoothly and efficiently by keeping their IT infrastructure reliable and secure. This means we provide hands-on IT support, cloud services, system maintenance, and software troubleshooting with excellence and professionalism.
This is your opportunity to join a future-forward company that believes in career development, exciting challenges, and empowering individuals to unlock their full potential in IT.
Role Overview: IT Support Technician
As an IT Support Technician, you will work closely with our clients, troubleshooting and resolving technical issues ranging from basic desktop errors to more complex IT infrastructure challenges. No two days will be the same, and you’ll have the chance to support a variety of technologies, including servers, networks, operating systems, and hardware components.
We are looking for a self-motivated and customer-focused individual who can prioritize tasks effectively and adapt to an ever-changing, fast-paced IT environment.
Key Responsibilities
Your primary responsibilities as an IT Support Technician will include:
1. Troubleshooting and Support:
- Respond to IT support issues via phone, email, or in-person communication promptly and professionally, ensuring end-users are satisfied.
- Diagnose and resolve technical hardware and software problems, including desktops, laptops, printers, and servers.
- Troubleshoot and support common operating systems (e.g., Windows, macOS, Linux).
- Provide support for office productivity tools like Microsoft Office and cloud platforms such as Microsoft Teams, Google Workspace, etc.
2. Hardware and Software Installation and Maintenance:
- Install, configure, maintain, and upgrade hardware, software applications, and peripherals.
- Perform system maintenance, such as firmware upgrades and patching.
- Manage inventory of hardware and software licenses.
3. Networking and Connectivity Support:
- Assist with network troubleshooting, including switches, routers, and firewalls.
- Monitor network performance and escalate issues to senior network engineers where needed.
- Support employees in securing and connecting to remote working networks or VPNs.
4. Proactive System Monitoring:
- Monitor system alerts and perform regular checks to ensure systems and endpoints are operating optimally.
- Conduct security updates, antivirus checks, and support data recovery solutions.
5. End-User Training and Documentation:
- Assist users by offering simple training to help them get the most out of systems and tools.
- Document recurring technical issues and resolutions within a knowledge base for future use.
What We’re Looking For
The successful candidate should be passionate about IT support, eager to learn, and committed to providing excellent service to internal teams and customers alike.
Essential Skills & Qualifications:
- 1–2 years of proven IT support experience or equivalent (service desk or technical support).
- Excellent problem-solving skills and a proactive approach to troubleshooting issues.
- Strong knowledge of Windows OS and basic understanding of macOS/Linux.
- Familiarity with Active Directory, Group Policy, and user account management.
- Basic networking fundamentals (IP, DNS, DHCP, VPN, etc.).
- Knowledge of IT hardware, including desktops, laptops, printers, and peripherals.
- Outstanding verbal and written communication skills, including customer service orientation.
Desirable Skills (Nice to Have):
- Formal IT certifications such as CompTIA A+, Network+, or Microsoft 365 certifications.
- Experience with ticketing systems like Zendesk, Freshdesk, or ServiceNow.
- Familiarity with cloud ecosystems such as AWS or Azure.
- Previous experience in supporting Office 365 or Google Workspace.
- Any experience supporting cybersecurity measures and endpoint protection software.
Soft Skills:
- Self-starter mindset with the ability to manage workload independently.
- Strong team collaboration skills with a willingness to share knowledge.
- High attention to detail and ability to document effectively.
Why Join Us?
We understand that your career goals matter, and with us, you’ll find an inclusive environment that supports meaningful career growth. Here’s why our company stands out:
1. Career Development
- Access to training courses, certifications, and mentorship programs tailored to align with your career objectives.
- Internal promotion opportunities to advance your skills and career in technical roles like IT Analyst, Network Administrator, or even managerial roles like Team Lead.
2. Competitive Compensation
- Enjoy a competitive salary, annual performance bonuses, and company benefits.
3. Exciting Work Environment
- Join a team of passionate and innovative professionals in a collaborative environment that encourages new ideas.
4. Employee-Centric Culture
- With flexible working hours and hybrid work options available, your well-being and work-life balance matter to us.
5. Prime Location
- Our Liverpool office is conveniently located with access to great public transport. Plus, Liverpool offers a vibrant tech scene, affordable living costs, and a dynamic cultural hub to keep your personal life just as fulfilling as your career.
How to Apply
Are you ready to accelerate your career in IT support? To apply, please submit your updated CV and a brief cover letter outlining your relevant experience. Send your application through our company Career Portal or email it directly to [email protected].
Applications will be reviewed on a rolling basis, so don’t hesitate to apply today and take the next big step in your IT career!
Frequently Asked Questions (FAQs)
1. What qualifications do I need for the IT Support Technician role?
While formal IT qualifications (such as CompTIA A+ or Network+) are an advantage, they are not mandatory. We’re looking for candidates with relevant experience in IT troubleshooting and support. Additionally, ongoing training opportunities will be provided, giving you the chance to obtain certifications while employed.
2. Can I grow my career within your company?
Absolutely! We believe in promoting talent from within. From IT Support Technician, you can progress to roles such as IT Analyst, Senior Support Technician, or gain specialized competencies in networking, cybersecurity, or cloud computing.
3. Will I receive on-the-job training?
Yes, all employees will receive on-the-job training to help them confidently perform in their role. Our structured onboarding program ensures that you’re equipped with the knowledge, tools, and mentorship required to succeed.
4. Is this position remote, hybrid, or office-based?
This is a hybrid role, allowing you to work both remotely and in our Liverpool office, depending on business needs and personal preferences. You’ll also have the opportunity to visit client sites on occasion, making the role dynamic and versatile.
5. What challenges should I expect in this role?
As an IT Support Technician, you’ll handle a variety of technical problems and troubleshooting tasks daily, from simple requests like resetting passwords to diagnosing complex hardware or network failures. Your ability to adapt, prioritize, and resolve issues with a calm, professional demeanor will be critical to your success.