Customer Service Representative / Advisor in Burnley BB10 – Immediate Start & Flexible Shifts
HireNow is urgently recruiting for experienced and entry-level Customer Service Representatives and Advisors in Burnley BB10. Secure an ASAP start, competitive weekly pay, and a role that offers genuine career progression with a leading local recruitment agency.
Job Description: Customer Service Representative / Advisor
HireNow is partnering with several leading employers across Burnley BB10 and the wider Lancashire region to fill urgent Customer Service Representative and Customer Service Advisor positions. Our clients operate in sectors including retail banking, utilities, telecommunications, and e-commerce, all seeking dedicated professionals to be the first point of contact for their customers.
This is more than just answering calls; it’s about building relationships, solving problems, and enhancing the customer experience. Whether you're looking for an immediate start in Burnley, flexible shift patterns, or a foot in the door with a reputable company that could lead to a permanent position, this role offers a tangible career path. By applying through HireNow, you gain access to our extensive network of local employers and the support of a dedicated consultant who will advocate for you throughout the placement process. For more insights on finding the right role quickly, explore our guide on how to Find Immediate Start Jobs.
Key Responsibilities & Daily Duties
As a Customer Service Representative / Advisor in Burnley, your day will be varied and impactful. You will be the voice and the helping hand for customers, ensuring their queries are resolved efficiently and professionally.
- Providing Front-Line Customer Support: Handling inbound customer enquiries via telephone, email, and live chat systems regarding account management, product information, service issues, and billing queries.
- Problem Resolution & Complaint Handling: Actively listening to customer concerns, demonstrating empathy, and utilising internal systems and knowledge bases to diagnose and resolve issues promptly, aiming for first-contact resolution wherever possible.
- Accurate Data Processing & Administration: Updating customer records meticulously within CRM systems, processing orders, amendments, and cancellations, and ensuring all interactions are logged with clear, concise notes for future reference.
- Upselling & Cross-Selling Support: Identifying customer needs during interactions and confidently informing them about relevant products, services, or promotional offers that add value, contributing directly to business growth targets.
- Adherence to Compliance & Quality Standards: Following strict regulatory guidelines (e.g., FCA, GDPR) specific to the industry, adhering to call scripting and quality assurance protocols to ensure consistent, high-standard service delivery.
- Team Collaboration & Feedback: Participating in team meetings and training sessions, sharing best practices with colleagues, and providing constructive feedback on processes to help improve the overall customer service operation.
What We're Looking For (Essential & Desirable Criteria)
We are seeking candidates who are not only skilled communicators but are also resilient, adaptable, and genuinely passionate about helping others. Whether you have years of experience or are looking to start your career in customer service, we want to hear from you.
Essential Requirements
- Excellent Communication Skills: Clear, articulate verbal and written English with an ability to explain complex information simply.
- Strong Customer Focus: A natural desire to help people, with patience, empathy, and a positive, can-do attitude.
- Basic IT Proficiency: Confidence in using computers, navigating multiple software systems, and typing with reasonable speed and accuracy.
- Reliability & Punctuality: A proven track record of reliability, with the ability to commit to scheduled shifts and start immediately.
- Problem-Solving Mindset: The ability to think on your feet, analyse a situation, and find a practical solution for the customer.
Desirable Attributes
- Previous experience in a call centre, retail, hospitality, or any direct customer-facing role.
- Familiarity with specific CRM platforms like Salesforce, Zendesk, or similar customer service software.
- Experience working in regulated industries such as finance, utilities, or telecommunications.
- Flexibility to work a variety of shifts, including evenings, weekends, or early starts, to suit business needs.
- A proactive approach to learning and personal development, with an interest in long-term career growth within customer service or related fields like team leadership.
Master Your Next Interview
Landing a Customer Service role often hinges on your interview performance. Watch our expert guide to handling tough questions with confidence and learn the insider tips that recruiters look for.
Salary, Benefits & Perks
We believe in fair compensation and rewarding our candidates for their hard work. The package for this Customer Service Advisor role in Burnley BB10 is designed to be competitive and supportive.
Financial & Contractual Benefits
- Competitive Hourly Rate: £11.50 - £13.50 per hour, paid weekly directly into your bank account.
- Holiday Pay Accrual: Entitlement to paid holiday in line with UK statutory requirements.
- Temp-to-Perm Pathway: Outstanding performance is often recognised with an offer of a permanent contract from the client company.
- Overtime Opportunities: Potential for additional hours at enhanced rates during peak periods.
Career & Wellbeing Support
- Free Training & Upskilling: Access to role-specific induction training and ongoing soft-skills development.
- Dedicated Consultant: A single point of contact at HireNow for support, pay queries, and career guidance.
- Flexible Shift Patterns: Options may include full-time, part-time, mornings, evenings, or weekends to suit your lifestyle.
- Pension Scheme: Eligibility to join a workplace pension scheme.
How to Apply for This Role
The application process with HireNow is straightforward and designed to get you into work as quickly as possible. We move fast because our clients need staff urgently.
- Submit Your CV: Use the"Apply Now" button on this page to submit your most recent CV. Ensure it highlights any customer service, communication, or problem-solving experience.
- Initial Screening Call: A member of our friendly recruitment team will call you for a brief 10-15 minute chat to discuss your experience, availability, and suitability for the role. This is also your chance to ask any initial questions.
- Registration & Compliance: If suitable, we'll invite you to complete our fast-track online registration. This involves providing proof of your right to work in the UK and a few other essential documents. We guide you through every step.
- Client Interview: We will then submit your profile to our client and arrange an interview. This may be conducted virtually or in-person at their Burnley BB10 offices. We provide full interview preparation support.
- Job Offer & Start: Upon a successful interview, you'll receive a job offer, agree on your start date (often within the same week), and begin your induction. Your HireNow consultant remains your point of contact throughout.
Ready to Apply?
This Customer Service Representative / Advisor role in Burnley BB10 is interviewing now. Don't miss out on an immediate start and competitive pay. If you are interested email your cv and info to [email protected] or call us on +44(0) 2030 868090.
Why Register with HireNow?
As a leading recruitment agency in Burnley and across the UK, we bridge the gap between talented individuals and businesses that need them. We specialise in fast, reliable placements.
- Local Expertise: Deep knowledge of the Burnley BB10 job market and employer network.
- Weekly Pay Guaranteed: Get paid reliably every week, without delay.
- One-Stop Job Shop: Access to hundreds of roles, from customer service to Casual Labourer positions.
- Career Guidance: We help you build your skills and progress into more senior roles.
Looking for Something Else?
HireNow recruits for a vast range of immediate-start positions across the UK. Whether you're a skilled tradesperson or looking for hospitality work, we can help.
- ► Telehandler Operator in Preston PR5
- ► Scaffolder in Norwich NR1 – CPCS certified roles available.
- ► Bricklayer in Birmingham B4 – Long-term contracts on major projects.
- ► Kitchen Porter in Gateshead NE8 – Flexible shifts in hotels & restaurants.
- ► Browse All Immediate Start Jobs
Need Help Applying?
Our team is here to guide you through the process, from CV advice to interview prep.
Office Hours: Mon-Fri, 8:00 AM - 6:00 PM. We aim to respond to all applications within 24 hours.
Frequently Asked Questions
Your Next Customer Service Role in Burnley Awaits
Stop searching and start your new career this week. With HireNow, you're not just applying for a job; you're gaining a partner dedicated to your employment success in the BB10 area.
If you are interested email your cv and info to [email protected] or call +44(0) 2030 868090.